Is responsible for the coordination of consumer visits, maintenance, and keeping scheduling records and logbooks.
Office coordination duties include the accurate and timely communication of scheduling changes between office and field staff.
POSITION RESPONSIBILITIES:
Maintains a current consumer roster with necessary information for both participants and employees.
Enter employee schedules in HHA and communicate them to the employees.
Check monthly authorization for participants and update the supervisor.
Assists in coordinating services provided to consumers.
Train new employees on HHA apps and how to upload missed punch cards. Collect missed punch cards and file them on a weekly basis.
Monitor EVV for all employees daily to check for any missed IN/Missed Out punches.
Immediately call employees and participants to ensure services are provided and ask employees to upload missed punch cards before starting their next shift.
Send deficiency notices to employees on time.
Control and monitor schedule changes.
Check compliance of visits done (on the master schedule) after all notes are matched to charges. Bring any scheduling problems to the supervisor’s/HR Manager’s attention immediately.
Maintain timecards for weekly billing in HHA and bi-weekly for payroll.
Obtain weekly missed visit counts and report results to the supervisor.
Receive calls, maintain call logs, and forward calls to the designated person.
Assist in completing employee and participant paperwork.
Act as receptionist for the office, answering general inquiries from applicants, visitors, and professional staff, assisting them in a friendly and cooperative manner.
Must be able to hear adequately on the telephone with no more than an amplifier and communicate both verbally and in writing in English.
EQUIPMENT OPERATION:
The job requires the ability to utilize a PC, calculator, multi-line telephone, and other related office equipment.
COMPANY INFORMATION:
Has access to all consumer records, which may be discussed with management.
QUALIFICATIONS:
High school diploma or equivalent.
Preferably a state-licensed LPN with home services agency experience.
One year of experience as a coordinator in home care using HHA Exchange.
Skilled organizer, able to manage office files, logbooks, and staff schedules.
Must possess light secretarial skills and have a polite telephone manner.
Must have a criminal check and other checks as required by PA regulation.
ACKNOWLEDGMENT:
Employee Name:
Employee Signature:
Date:
Blue Diamond Home Care, LLC
526 E Bruceton Rd., Suite #110A, Pittsburgh, PA 15236
